Terms and conditions of sale, delivery, and payment
for OSRAM Oy, Latvian and Estonian branch offices
January 2026
1. Applicability
These terms and conditions apply to sales in Finland unless OSRAM and the Customer have specifically agreed otherwise. Any changes or addi-tions must be agreed in writing to be valid between the parties.
2 Shipping, packaging, handling fee
For deliveries with an order value of less than €500 excluding VAT, a sur-charge of €50 will be applied.
Quoted prices apply to full packages. For broken packages, an additional €3 per item will be charged.
Shipping is paid by OSRAM unless otherwise agreed. Prices include transport packaging. However, customers who are not included in the transport companies' pallet registration system will be charged the recom-mended price for SIS pallets at any given time.
3. Transport
DAP (delivered at place) The goods shall be delivered by OSRAM to the final destination. OSRAM shall bear the risk and cost of transport to this location. The buyer has the right to unload the arriving means of transport. It is OSRAM's responsibility to issue invoices and other documentation as agreed, and to notify the buyer when the goods have been delivered. The buyer is responsible for importation and pays the associated costs.
4. Terms of payment
Payment shall be made in cash within 30 days of the invoice date, unless otherwise agreed. If payment is made after the due date, the Customer shall be charged interest on arrears. Interest on arrears shall be charged per day and shall be based on the current reference rate plus 8 percent-age points.
OSRAM reserves the right to demand security for the payment of the pur-chase price, and such security may be demanded even after the order has been accepted.
5. Taxes and fees
Value added tax (VAT) is added to the prices quoted.
Under Finnish law, producers are responsible for recycling. This means, among other things, that used light sources and accessories must be re-turned to a designated collection point for recycling. To cover this cost, an environmental fee is added to the sales price of most goods (some goods are exempt).
6. Returns
Goods may only be returned if OSRAM has approved the return in ad-vance and at its own discretion. The customer's request for a return will only be considered by OSRAM if the return is requested by the customer within 5 working days of the goods arriving at their final destination as specified in section 3 above. For returns, please con-tactkundservice@osram.se and provide the order number, item number, quantity, and dimensions and weight of the goods. The goods will then be picked up from the Customer within 2-3 working days by the transport company and sent back to OSRAM's warehouse for processing.
Returns caused by the Customer with an invoiced value of less than EUR 100 excluding VAT will not be accepted. Only returns where OSRAM is at fault, for example due to incorrect delivery or manufacturing defects, will be accepted without additional costs to the Customer.
In the event that OSRAM approves the return of marketable goods, the Customer will be credited with the amount paid, less a deduction of at least 20%. A prerequisite for such approval is that the returned goods are in their original condition and can be resold. Returns of non-marketable goods, e.g. with damaged packaging or other damage, will not be accept-ed.
7. Quotations and price changes
Written quotations from OSRAM are binding for 30 days from the quota-tion date, unless otherwise stated in the quotation.
Orders without a prior written quotation will be delivered at the prices on the delivery date according to the current price list.
OSRAM reserves the right to immediately apply changes in prices, dis-counts, and terms of sale without prior notice to the Customer. In the event of price changes, any remaining deliveries under contracts or orders shall be delivered on the basis of the new changed prices, discounts, and terms of payment and delivery, unless the remaining quantity is canceled by the Customer within 10 days of notification of the change.
If the Customer has specified other information in its order, such as pric-es, drawings, and/or type designations, than those specified by OSRAM in the offer, these shall not apply unless OSRAM has specifically approved them.
8. Designation of origin, labeling, and drawings
The Customer may not label OSRAM light sources or other items in such a way as to suggest that they are manufactured by the Customer.
All drawings, technical models and other documents provided to the Cus-tomer remain the property of OSRAM. Changes to the design, dimensions and designation are also the property of OSRAM.
9. Force majeure
If OSRAM is prevented from fulfilling its delivery obligations due to its own or its suppliers' work stoppages such as strikes or lockouts, or due to war, fire, accident or other impediments, this shall not entitle the Customer to claim damages.
10. Defective goods
a. If testing reveals a manufacturing defect, OSRAM shall, at its discretion, provide compensation either in the form of goods or by crediting the in-voice issued.
b. OSRAM shall only be liable for defects if the defect has been reported to OSRAM in writing and OSRAM has been able to inspect the goods be-fore any action has been taken with them.
c. Unless otherwise agreed, the Customer shall bear the cost and risk of transporting defective goods to OSRAM, while OSRAM shall bear the cost and risk of transporting replaced or repaired goods to the Customer.
d. OSRAM shall have no liability for defects beyond that provided for in paragraphs 10a–10c above. To the extent permitted by law, OSRAM's lia-bility is excluded for delivery delays, consequential damages, loss of prof-it, and loss of production. The Customer is therefore not entitled to cancel the purchase or to receive compensation for damage or loss not covered by the delivery, unless the Customer proves that OSRAM has been guilty of gross negligence or intent, in which case any claim for compensation shall be limited to a maximum of EUR 10,000 to be decided in court.
12. Reservation of title
OSRAM reserves the right to take back goods that have not been paid for in full. Until ownership has been transferred to the Customer, the Cus-tomer undertakes to take good care of the goods, not to transfer or pledge them, and not to make any changes to them without the written consent of OSRAM.
13. Export control, etc.
If the Customer transfers or resells
- goods (including hardware, software, and technology, as well as re-lated documentation, regardless of how it is provided) or
- any services (including technical support)
provided by OSRAM, the Customer shall comply with all applicable national and international (re)export control regulations, including but not limited to all applicable (re)export control regulations in Germany, the European Un-ion, and the United States.
Before goods or services provided by OSRAM are transferred or resold to a third party, the Customer shall therefore, by taking appropriate measures, specifically check and ensure:
- that no violation of any embargo imposed by the European Union, the United States, and/or the United Nations arises from such transfer or resale, from the brokering of contracts relating to such goods or services, or from the provision of other financial resources in connection with such goods or services;
- that such goods or services are not intended for use in con-nection with defense-related goods, nuclear technology, or weapons, if and to the extent that such use is prohibited or requires a license and such license has not been granted; and
- that all provisions of all applicable export control lists in the European Union and the United States concerning trade with listed companies, persons, and organizations are taken into account.
The customer confirms that no goods delivered or provided by ams OSRAM that are subject to Article 12g of Council Regulation (EU) No. 833/2014 and Article 8g of Council Regulation (EC) No. 765/2006 will be re-exported to Russia or Belarus or used in Russia or Belarus. In the event of a breach of this obligation, ams OSRAM shall be entitled to termi-nate the agreement with immediate effect, shall not be obliged to fulfill its contractual obligations, and shall be legally obliged to involve the compe-tent authority.
If necessary for the implementation of export controls, the Customer shall, upon request by OSRAM, provide OSRAM with all information on the spe-cific end customer, destination and intended use of goods and services provided by OSRAM, as well as information on existing export restrictions.
The Customer shall indemnify and hold OSRAM harmless from all claims, damages, lawsuits, penalties, losses, costs, and damages arising from any violation of export control regulations by the Customer.
OSRAM's obligation to perform this agreement is otherwise conditional upon this not being prevented by national and international foreign trade and customs regulations or other prohibitions and sanctions.
14. Applicable law and arbitration
Finnish law shall apply to the Customer's purchases from OSRAM. The United Nations Convention on Contracts for the International Sale of Goods (CISG) of April 11, 1980, shall not apply.
Disputes arising out of the formation, interpretation, application, or validity of these terms and conditions of delivery and payment shall be finally set-tled by arbitration in accordance with the Arbitration Rules of the Arbitra-tion Institute of the Helsinki Chamber of Commerce. The arbitral tribunal shall consist of one arbitrator, unless the Chamber of Commerce decides that, in view of the nature and scope of the dispute, the arbitral tribunal shall instead consist of three arbitrators.
Any arbitration proceedings shall take place in Helsinki.
Arbitration proceedings shall be confidential. The confidentiality obligation covers all information disclosed, all decisions made, and all judgments rendered during the arbitration proceedings. Information covered by the confidentiality obligation may not be disclosed to any other person without the consent of the other Party. However, a Party shall not be prevented from disclosing such information in order to best protect its interests dur-ing the dispute, or to the extent that the Party is required to disclose in-formation by law.
As an exception, both OSRAM and the Customer may bring an action in a court of law or before an executive authority for payment claims of less than EUR 50,000.
